HOW IS MY PACKAGE SHIPPED and HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
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All orders are sent with Correos de Espaņa(Spanish Mail). All the parcel are sent in recorded delivery. You will receive by email the tracking number and will be able to follow your parcel thru:www.correos.es
Correos de Espaņa is an excelent and reliable company. We are using their services since October 2006 and we can garanty you high satisfaction.
Your package is also discreet and only our address will appear.
All orders are send in the next 24hours (if item in stock).
Delivery
time may vary in each country, but from Tenerife Island to any European
Country (France-UK-Portugal-Germany etc..) it usually takes around 6/7
working days.
Also Underwear-Addict cannot be responsible for any delay. It is very important that you provide us your exact address.
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HOW MUCH IS SHIPPING and HOW DO I PAY MY ORDER?
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Underwear Addict has a revolutionary shipping rate. While other online store have different rates depending on your country, weight of parcel, number of items, we offer you 1 standard rate.
Whatever you buy, wherever you live in the European Comunity you only pay 1 fee of:
5 Euros.(free shippig if you spend over 50 Euros)
For Underwear-addict.com your security and privacy are the most important.
That's the reason why all the payment are managed by Paypal.com.
If you have a paypal account, payment will be fast and easy for you.
If you don't have a paypal account, don't worry, you can pay with Visa card or Mastercard. Paypal.com will ask your card details and process all payment.
In both case you have 100% security with Paypal.com
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WHAT IF I NEED TO RETURN OR EXCHANGE AN ITEM? |
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If for any reason you are dissatisfied with the item(s) you have purchased, you can return them to us within 7 days of receipt of your order for exchange or refund.
All return or exchange will be at your cost. We ask you to send your item by recorded delivery.
If we made a mistake with your order, we will take charge of all cost.
For higiene reasons we cannot accept exchange of underwear already worn.
If you have doubt with sizes, feel free to contact us in Live thru our SKYPE customer service.
To contact us write the following skype username: JRAFFIN
Thru Skype, and Skype Chat we can help you in Live and answer all your doubts and questions about order, sizes etc....
We provide Live help in English, French, Spanish, German, and Italian.
If you still don't enjoy the free service of Skype, please visit: www.skype.com and download now the best free phone service in the world.
All exchange must be return at the following address:
Jerome Raffin
avenida la Galga s/n
Edificio Callao Beach-Bloque 3-Apt16
38678 Callao Salvaje
Tenerife-Spain
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HOW IS MY PACKAGE SHIPPED and HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
